LOGICIELS POUR MICRO-CASQUE

Nos logiciels pour micro-casque sur PC garantissent le fonctionnement transparent de vos micro-casque de bureau Sennheiser avec les principales plateformes logicielles de téléphonie. Ainsi, vos micro-casque et haut-parleurs de conférence sont constamment mis à jour avec la dernière version du logiciel et vous disposez d’un contrôle total sur les fonctions d'appel (décrocher/raccrocher, régler le volume, couper le son, etc.). Et faites l'expérience de la remarquable clarté du son Sennheiser dès que vous vous branchez.

Sennheiser HeadSetup™ Pro

L’application client Sennheiser HeadSetup™ Pro est exécutée en arrière-plan sur l’ordinateur des utilisateurs des micro-casques. Elle permet à vos micro-casques et speakerphones Sennheiser de fonctionner avec les principaux softphones et vous donne accès aux dernières mises à jour du firmware et à des paramètres personnalisés.

Grâce à la simplicité d’utilisation de Sennheiser HeadSetup™ Pro, les utilisateurs de micro-casques et de speakerphones Sennheiser peuvent améliorer leur expérience d’écoute tout en renforçant leur efficacité de manière simple et rapide.

Sennheiser HeadSetup™ Pro

  • Télécharger (gratuiciel)

  • Softphones compatibles /Contact Center Service

    • Softphones:
      • 3CX Phone client v15 or higher**
      • Alcatel-Lucent OpenTouch Conversation 2.3.003 or higher**
      • Alcatel-Lucent IP Desktop Softphone 11.0.66 or higher**
      • Avaya Aura Agent Desktop 7.0.2 or higher
      • Avaya Equinox for Windows v3.2.2.2 or higher
      • Avaya one-X Agent 2.5.58020.0 or higher
      • Avaya one-X Communicator v5.2.0.14 or higher
      • Avaya Communicator 2.1.0.69, 2.1.2.75 or higher
      • Avaya Communicator for Microsoft Lync v6.4.0.6 or higher
      • BroadSoft UC-One Communicator 22.0.1.135 or higher**
      • Cisco Jabber version 9.2, 9.6, 10.5, 10.6, 11.5** or higher
      • Cisco IP Communicator version 8.6.2, v8.6.3 or higher
      • CounterPath X-Lite 4.9.8, Bria X 1.2 and Bria 4.8 or higher
      • Microsoft Lync 2010/2013**
      • Mitel MiCloud Telepo 4.8.0.3636 or higher
      • Mitel MiCollab v8.0 or higher
      • Octopus NetPhone v10.30.2092.0 or higher
      • Pascom client v18.00 or higher
      • ShoreTel Communicator version 14.2 or higher
      • Skype for Business 2015/2016**
      • Skype version 6.3.x.x to 7.40.0.104
      • STARFACE UCC Client v6.4.2.81 or higher
      • SwyxIt! version 10.30.2114.0 or higher
      • Unify OpenScape V7R1.47.14 or higher**
      • Zoom v 4.4.52570.0415 or higher
      • Zylinc Attendant Console ver. 6.0 u3
      • Zylinc Contact Center ver. 6.0 u3
      • Zylinc Service Center ver. 6.0 u3

      Contact Center Services:
      • Amazon Connect
      • Genesys WorkSpace Desktop Edition
      • Genesys PureCloud

  • Produits compatibles

    • • SDW 5000 Series
      • DW Series
      • SD Series
      • D 10 Series
      • SC 600 Series
      • SC 200 Series
      • SC 30/60 Series
      • MB Pro Series
      • MB 660 UC Series
      • PRESENCE™ Series
      • Speakerphone Series
      • BTD 800/BTD 800 ML
      • UI 20 BL USB
      • SC 100 series

  • Systèmes d'exploitation compatibles

    • • Windows® 7 (32 & 64 bit)
      • Windows® 8.1 (32 & 64 bit)
      • Windows® 10 (32 & 64 bit)

  • Manuel

  • Fiche technique

  • Données techniques

    • • 3.3.12013
      • size: 61.5 MB

  • Release notes

HeadSetup™

HeadSetup™ est une application informatique facile d'emploi fonctionnant en arrière-plan sur votre ordinateur. Lors de la première exécution du programme, les paramètres personnels doivent être saisis. Ensuite, HeadSetup™ garantit que votre micro-casque et votre logiciel de téléphonie parlent le même langage de contrôle des appels.

HeadSetup™ est une solution « plug and play » qui s'interface avec toute une gamme de normes de téléphonie par logiciel via les pilotes intégrés. Voir la description des caractéristiques techniques pour plus de détails.

Note : HeadSetup™ ne doit pas être utilisé avec Skype Entreprise car le contrôle d’appel est intégré à Skype Entreprise. Par conséquent, les micros-casques Sennheiser fonctionnent sans ce logiciel.

HeadSetup™

  • UPDATE: Regarding Headsetup security

    • Headsetup and Headsetup Pro have been updated to remedy a potential security threat.

      Installing the latest versions of the software will eliminate any vulnerability. As of an update on 23 November, the latest software versions are as follows:
      Headsetup Pro v.2.6.8235
      Headsetup: v.8.1.6114 (PC) and v. 5.3.7011 (MAC)

      For users with previous version installed:
      To remove the affected certificates from one individual computer - Please download the script.

      After running the script with administrative privileges, the risk of Sennheiser certificates being subject for misuse will be eliminated. The file also includes a description on how users can manually verify that certificates are removed.
      For business users, it is advised to use the AD/GPO process instead.


      Download this pdf Step-by-Step guide for how to move the affected Sennheiser certificates to the untrusted certificate Active Directory (AD) – Group Policy (GPO)

      This will eliminate the risk of Sennheiser certificates being subject for misuse.


      As deinstallation of the software "HeadSetup" alone does not resolve the situation, we recommend that also customers remove the vulnerable ceritificates, who no longer actively use the add-on software.
      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)

  • Supported Softphones and Downloads (Mac)

    • - MiCollab Web Client v8.0.15 or higher
      - MiCollab Desktop Client v8.0.3 or higher
      - Mitel MiCloud Telepo v4.9.34085 or higher
      - CounterPath X-lite v4.9.8 or higher
      - CounterPath Bria v4.8.0 or higher
      - CounterPath Bria X v1.2 or higher
      - Cisco Jabber *
      - IBM SameTime *
      - Avaya Equinox v3.2.2.2 or higher
      - Pascom UC client v17.09 or higher

      * These softphones work plug and play or via softphone plug-ins.

  • Systèmes d'exploitation pris en charge

    • - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4
      - Mac OS 10.12 (Sierra)

  • Installation Guide (Mac)

  • Features (Mac)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Technical Data (Mac)

    • - Version: 7.0.8711
      - File Size: 31.3 MB

      Supported Operating Systems:
      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4 (El Capitan)
      - Mac OS 10.12 (Sierra)

  • Release Notes (Mac)

PLUGIN 3CXPHONE

Le plugin 3CXPhone Sennheiser pour Windows est un module d'intégration de contrôle d'appel, qui gère la connexion entre solutions des micro-casques et speakerphones Sennheiser et le client 3CXPhone v15 ou supérieure.

Avec le plugin 3CXPhone Sennheiser, vous bénéficiez d'une solution totalement éprouvée qui utilise 3CXPhone avec les appareils Sennheiser. La fonctionnalité pour répondre/raccrocher ainsi que les fonctions de volume peuvent être utilisées via le micro-casque ou le speakerphone.

PLUGIN 3CXPHONE

  • Télécharger le plugin 3CX

  • Guide d'installation (Windows)

  • Produits compatibles

    • - DW Series
      - SD Series
      - D 10 Series
      - SC 600 Series
      - SC 200 Series
      - SC 30/60 Series
      - MB Pro Series
      - Culture Plus Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB

  • Softphones compatibles et téléchargements

    • Supported Operating Systems
      - Windows 7 (32 bit and 64 bit)
      - Windows 10 (32 bit and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

      Supported Softphones
      - 3CXPhone client v15 and above.

  • Fonctionnalités

    • - Enables remote electronic hook switching (call control) with 3CXPhone
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and 3CXPhone

  • Contenu de l'emballage

    • Sennheiser 3CXPhone plugin for Windows free software, version 3.2.9301

  • Données techniques

    • -Version 3.2.9301
      - File size: 13,643 MB

      Supported Operating Systems:
      - Windows 7 (32 bit and 64 bit)
      - Windows 10 (32 bit and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

  • Notes de version

PLUGIN CISCO JABBER

Le Plugin Cisco Jabber de Sennheiser est un module d'intégration de contrôle d'appel qui gère la connexion entre les micro-casque Sennheiser et le client de Communications Unifiées Cisco Jabber.

Avec le Plugin Cisco Jabber, vous bénéficiez d'une solution entièrement testée associant Cisco Jabber™ aux micro-casque Sennheiser. Toutes les fonctions de contrôle d'appel, telles que les fonctions décrocher/raccrocher, volume et coupure du son, peuvent être utilisées depuis le micro-casque.

PLUGIN CISCO JABBER

  • Systèmes d'exploitation pris en charge

    • - Windows 7 (32 et 64 bits)
      - Windows 8.1

  • Supported Softphones

    • Windows
      - Cisco Jabber 9.2 and above.

      MAC
      - Cisco Jabber 11.7 and above.

  • Télécharger le plugin Cisco Jabber

  • Produits pris en charge

    • - Série DW
      - Série SD
      - Série D 10
      - Série CultureTM
      - Série Culture Plus
      - Série CircleTM
      - Série CenturyTM
      - Série MB Pro
      - Série MB 660 UC
      - Série PRESENCETM
      - Série Speakerphone
      - Série BTD 800 USB

  • Versions de Cisco Jabber™ prises en charges

  • Features

    • - Enables remote electronic hook switching (call control) with Cisco JabberTM
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and Cisco JabberTM

  • Packaging Includes

    • Sennheiser Cisco Jabber plugin:
      - Windows free software, version 3.1.7708
      - MAC free software, version 3.1.7704

  • Technical Data

    • FOR PC:
      - Version 3.1.7708
      - File size: 21.9 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For MAC:
      - Version 3.1.7704
      - File size: 15.7 MB

      Supported Operating Systems:
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Release Notes

Genesys Workspace Desktop Edition

The Sennheiser Workspace Desktop Edition plugin for Windows is a call control integration module, which enables remote electronic hook switching and provides full control of call functions such as answer/end call and mute with Workspace Desktop Edition v8.5.120.06 or higher through Sennheiser headsets and speakerphones.

Genesys Workspace Desktop Edition

  • Produits pris en charge

    • - Série DW
      - Série SD
      - Série D 10
      - Série Circle™
      - Série Culture™
      - Série Century™ Plus
      - Série PRESENCE™
      - Série Mobile Business Pro
      - MB 660 UC Series
      - Série Speakerphone
      - Série Century™
      - BTD 800 USB
      - SDW Series

  • Systèmes d'exploitation pris en charge

    • - Windows 7 (64-bit)

      - Windows 10 (64-bit)

  • Supported Softphones

    • - Genesys Workspace Desktop Edition version 8.5.120.06 or above

  • Features

    • - Enables remote electronic hook switching (call control) with Genesys Workspace Desktop Edition

      - Get full control of call functions such as answer/end call, mute

  • Release Note

  • Genesys Plugin

  • Packaging Includes

    • Sennheiser Genesys Workspace Desktop Edition plugin:
      - Windows free software, version 1.2.9101

  • Technical Data

    • - Version 1.2.9101
      - File size: 12.1 MB

      Note: .NET framework 4.0 and above must be installed

Updates

  • March 21st - Suspicious flagged file is now cleared by Windows support – false alarm

    • Computers around the world received the message, that the trojan “Skeeyah.l” had been detected in the file “ThorHostLib.dll”, distributed with Headsetup Pro from Sennheiser communication. Windows Defender flagged the file as "suspicious", therefore it was promptly quarantined as a precaution.

      The issue has now been investigated by Windows support, and they declared the file as “clean” and removed the warning again. This means it was a “false alarm” and is no longer detected as malicious software by Microsoft Defender.


      The quarantined file enables communication between certain Sennheiser DECT products and Headsetup Pro for software update and product configuration. The functionality of the products is not affected at all.

      However, as quarantined files will not automatically reappear in the system, Sennheiser Communications has decided to issue a forced update for all versions of HeadSetup Pro. This will take care of all erroneous security warnings and re-enable configuration of all headsets. Rollout is expected to be completed worldwide within a few days.


      We apologize for any inconvenience caused by this event.

      March 21st - Suspicious flagged file is now cleared by Windows support – false alarm
  • November 23rd - Following a vulnerability identified in Sennheiser HeadSetup and HeadSetup Pro, new versions have been made available.

    • Updating the software to its latest version will rid the software of vulnerable certificates. Additionally, the invalidation by Windows November 27th of the former certificates fully eliminate the possibility to exploit the certificates.
      The latest software versions are as follows:

      HeadSetup Pro: v.3.0.10127
      HeadSetup: v.8.1.6114 (for PC) and v7.0.8711 (for Mac).

      Mac users and Windows users, that are unable to receive automatic updates from Microsoft or choose not to update their HeadSetup and HeadSetup Pro software, can find removal instructions for Macs and PCs.

      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)